Cancellation Policy
We understand that plans change, and you may need to cancel an order. However, please note that due to our automated fulfillment system, orders can usually no longer be cancelled once placed.
Timeframe for Cancellation
You have a limited window to cancel your order:
Before Dispatch: Orders may be canceled only before they are dispatched.
After Dispatch: Once the order has been dispatched, it cannot be canceled.
How to Cancel an Order
Immediate Action Required
Since we use an automated fulfillment system, orders are processed quickly. If you wish to cancel your order, it's crucial to act immediately.
Contact Customer Support: Please contact our customer support as soon as possible with your order number and the reason for cancellation.
Cancellation Confirmation: If successful, you will receive a cancellation confirmation email. Refunds will be processed according to our refund policy.
No Cancellation Fees
There are no cancellation fees if you cancel your order before it is dispatched. However, we cannot guarantee cancellation if you do not contact us within the brief window before dispatch.
What If My Order Has Already Been Dispatched?
If your order has already been dispatched:
No Cancellation: We cannot cancel your order.
Returns: You may initiate a return once you receive the item, subject to our Return Policy.
Important Notes
Some items may not be eligible for cancellation due to their specific nature (e.g., custom-made items). Always read the product description carefully before placing an order.
Questions?
If you have any questions about the cancellation process or any other issues, please don't hesitate to contact our customer support team. We are here to help!
Thank you for choosing to shop with us. We appreciate your understanding of our cancellation policy.