Overview
After placing an order with us, you should receive a shipping confirmation email once your order has been processed and dispatched from our warehouse. If you have not received this email, there are several steps you can take to resolve the issue.
Check Your Email Settings
Spam Folder: Sometimes emails automatically go to the spam folder. Please check there first.
Promotions Tab: If you're using Gmail, sometimes our emails end up in the 'Promotions' tab.
Email Address: Double-check to ensure that you provided the correct email address when placing your order.
Order Processing Time
Please note that it may take 1-2 business days for us to process your order before it is shipped. The shipping confirmation email is sent after your order has been processed and dispatched.
Still No Confirmation?
If you've checked all the above and still haven't received a shipping confirmation:
Contact Customer Support: Reach out to our customer support team with your order number and any other relevant information. We'll investigate the issue and provide you with an update as soon as possible.
Check Social and Promotions Tabs: Sometimes, the email may be filtered into social or promotional folders in your inbox.
Potential Reasons for Delay
High Demand: During high-demand periods or sales, order processing may take longer than usual. We appreciate your patience during these times.
Payment Verification: Sometimes orders are delayed due to payment verification issues. In such cases, our customer support will reach out to you.
Contact Us
If you have any more questions or concerns regarding your shipping confirmation, please don't hesitate to contact our customer support team. We are here to help!