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I haven't received a confirmation of my order
I haven't received a confirmation of my order
Updated over a week ago

Overview

You should receive an order confirmation email shortly after successfully completing a purchase on our website. If this email hasn't appeared in your inbox, here are some steps you can take to resolve the issue.

Check Your Email Settings

  1. Spam Folder: Sometimes, these emails are filtered into the spam folder. Be sure to check there.

  2. Promotions Tab: If you're using Gmail, check your 'Promotions' tab as the confirmation might have been sorted there.

  3. Email Address Accuracy: Make sure you provided the correct email address during the ordering process.

No User Accounts

Since we don't offer user accounts, you won't be able to check your order status online. However, there are other ways to confirm your purchase.

Payment Verification

Delays may sometimes occur due to the payment verification process, especially if the payment information you entered doesn't match with your bank records. Rest assured, if there are issues with payment verification, we will reach out to you via email.

Immediate Actions

  1. Contact Us Directly: If you haven't received your confirmation email and have checked the above points, please email us directly at [email protected] with any relevant information like the name or email address used to make the purchase.

  2. Check Bank Statements: If the charge appears on your bank statement, that's a good initial indicator that the order was processed, even if you haven't received an email confirmation yet.

Why Didn't I Receive a Confirmation?

  1. High Website Traffic: During periods of high traffic or during special promotions, the sending of confirmation emails may be delayed.

  2. Technical Glitches: Occasionally, a technical issue could delay or prevent the sending of a confirmation email.

Further Questions?

If you have any more concerns or questions, don't hesitate to reach out to us at [email protected]. We are here to help!


Thank you for choosing to shop with us. We are committed to ensuring that your shopping experience is as smooth as possible.

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